When I stepped into the lobby of Hotel Giraffe, decorated in warm beiges and oranges like the animal for which it is named, I immediately understood why Trip Advisor selected it as one of the top ten hotels in New York. With a bar stocked with muffins, lemon water, and coffee for guests and a surprisingly calm, quiet atmosphere despite the hustle and bustle outside, the hotel already felt to me like a home away from home.
Ashley Van Goehring, the director of sales and marketing, met me as I admired the piano at the center of the lofty space. She explained that every day from 5pm to 8pm, wine and cheese is provided to guests and that live piano music is played during that time on weekdays. Knowing that, I was impressed before seeing any of the rooms.
While riding up in the elevator, Ashley told me about the hotel’s origins. Unlike the other Library Hotel Collection properties, Henry Kallan, the owner, wanted to build Hotel Giraffe from scratch. He teamed up with an architect and started to design an Art Deco building with a modern interior. He chose to have a third of the rooms be suites so that there would be more spacious options for families, including larger bathrooms, not often found in New York hotels. Henry Kallan, being fond of giraffes, chose to christen his newest venture “Hotel Giraffe.” “It was kismet,” Ashley said with a smile.
As I walked down one of the many hallways with Ashley, she pointed out that every floor has thematic modern photography. Although not obvious - “This is not a safari hotel,” Ashley affirmed - every floor hints at the giraffe, including printed number plates on the doors. Ashley invited me into an impressively large suite and immediately escorted me onto a “tiny Juliet balcony” that provided a view of Madison Square Park. She then excitedly beckoned me back inside and shut the door. Shockingly, the sound of the busy street below was instantly muted. Ashley explained that the doors are double-paned and sound-proofed. “We understand it can be hard to get a good night’s sleep in New York,” she admitted before mentioning the complimentary eye mask and earplugs that are offered to each guest. "We even provide the option to deliver Sleepytime tea to our guests," she added.
As I explored the room, complete with a pull-out sofa, roomy bedroom, and large windows, my attention was drawn to the bookshelf. As someone who owned a bookstore, I was excited to learn that the Library Hotel Collection works with The Strand to curate all the books in the guest rooms. Ashley let me know that while each room's literary sampling is different, a copy of Tall Blondes – a book about giraffes – can be found on every shelf.
As we continued to explore the hotel, it became very clear that though every amenity had been carefully thought out, the real treasure of Hotel Giraffe is the staff. Ashley informed me that there is not a lot of turnover with employees and that the Library Hotel Collection tends to promote from within, meaning that not only is the staff very well trained, but guests can be assured of some consistency in management. I learned that the doorman, Jose, has been at the hotel since it opened in December of 1999. The company is also close-knit, and so employees are able to cycle through the properties. “I have the other hotels on speed dial,” Ashley admitted to me. “We are all unique, and a little bit quirky.”
As we were saying our good byes, I mentioned my original shock at how quiet and calm the hotel seemed. Ashley nodded and said, “This is the perfect place in New York for an urban safari.” Guests can set out on expeditions throughout Manhattan’s varied neighborhoods and then return at the end of the day to a place that “will always feel like home.”
